Mercedes-Benz accelerates AI-driven transformation with Celonis

The Mercedes-Benz Group AG has improved on-time delivery of cars to customers, accelerated decision cycles, and made efficiency gains across more than 30 global production plants since joining forces with Celonis.

Speaking in Munich at Celosphere, Celonis’ global user conference, was Dr Jörg Burzer, Member of the Board of Management of Mercedes-Benz Group AG, responsible for Production, Quality, and Supply Chain Management.

Dr Burzer said Mercedes-Benz is at the forefront of addressing an ever-growing challenge: maintaining precision and speed across one of the most complex manufacturing networks in the world, spanning millions of parts, suppliers, and processes.

The automaker is using the Celonis Process Intelligence Platform which enables the company to connect data from all their major production and logistics systems – enhancing the Mercedes-Benz MO360 platform, giving them visibility across every order, part, and process.

“Full data transparency across our production network and the supply chain allows us to empower our teams to act with greater speed and precision,” Dr Burzer said. “This enables Mercedes-Benz to anticipate change, respond quickly to market dynamics, and harness the power of AI. With hundreds of active users and adoption growing across the organisation, Celonis has become a key enabler of our digital transformation, helping us scale data-driven decision-making across every function.”

Mercedes-Benz uses Celonis across the company’s critical operations:

• Order-to-Delivery: AI copilots forecast delivery timelines, optimise sequencing, and reduce delays.
• Aftersales: Process Intelligence identifies bottlenecks in service parts logistics, ensuring faster response to customer needs.
• Quality Management: AI-driven anomaly detection pinpoints deviations before they affect production quality.

Enterprise AI, powered by Process Intelligence, has become central to how Mercedes-Benz orchestrates production, adapts to market shifts, and sustains its brand promise of quality and excellence.

“Mercedes-Benz is demonstrating how Process Intelligence makes enterprise AI work,” said Bastian Nominacher, Co-CEO and Co-Founder of Celonis. “With Celonis, they’ve created the optimal conditions for AI to drive real outcomes, from smarter decisions to faster delivery, turning visibility into action.”